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Clear, fair, and transparent returns
At Troy Fruge Farms, we aim to make every purchase a confident and transparent experience. We understand that certain situations may require a return, which is why we have established a clear and fair return policy designed to protect both our customers and the quality standards of the equipment we deliver.
This policy outlines the conditions, timelines, and procedures for returning heavy equipment purchased from Troy Fruge Farms. We encourage you to review the information carefully and contact our team with any questions or clarifications before initiating a return.
If the delivered equipment does not match the description provided at the time of purchase or has significant defects that were not disclosed beforehand, you have the right to request a return. To allow us to review the matter promptly, please contact us within 30 business days of the delivery date.
If the equipment is received in a condition that does not meet the quality standards advertised by our company, each case will be evaluated individually. Depending on the circumstances, we may offer either:
Refund of the full purchase price of the equipment
Exchange for a comparable piece of equipment, subject to availability
To initiate a return request, please follow these steps:
Contact Our Team: Reach out by phone or email to report the issue.
Provide Details: Share complete and accurate information, including a detailed description of the issue and photo or video evidence when available, to support the evaluation process.
Approval & Return: Once the return request is approved, the equipment must be returned within 30 calendar days of delivery, in the same condition in which it was received.
Condition Requirements: Equipment must be returned without any modifications, signs of use, or additional damage.
We’re here to answer any questions and help process your return smoothly.